Can't download the app from Google Play

Try the following methods to fix problems with Google Play.

1. Open your device's Settings app.
2. Tap Apps & notifications > See all apps.
3. Scroll down and tap Google Play Store.
4. Tap Storage > Clear Cache.
5. Next, tap Clear data.
6. Re-open the Play Store and try your download again.

If you still can't download after you clear the cache & data, you will need to restart your device.

1. Press and hold the Power button of your device until a menu pops up.
2. Tap Power off or Restart if that is an option.
3. If needed, press and hold the Power button until your device turns on again.