Managing your Klinio subscription depends on where you purchased it. However, it is really simple, and you can do it anytime!
Subscription purchased via klinio.com
You can check your subscription information and manage it via this link: https://klinio.com/client/manage-account.
Log in with your account details, username, and password. You will be able to see the status of your subscription and cancel it if you wish.
Subscription purchased via App Store
If you bought your subscription on the App Store, you would have to cancel it on that platform too. Please follow the steps on their website: https://support.apple.com/en-us/HT202039.
Subscription purchased via Google Play
If you subscribed via Google Play, please follow the instructions on their website to cancel your subscription: https://support.google.com/googleplay/answer/7018481.
Additional purchases
If you have purchased the additional workout subscription, the way to cancel it is the same as described above. Simply make sure to click on the additional purchase rather than the Klinio app when canceling.
If you cancel the additional workout subscription, your main running plan will remain active. You can continue using the app as usual until you cancel this subscription too.
Please note:
- Simple deleting the app will not cancel your subscription. Make sure to follow the steps above and see a confirmation that the subscription has been canceled.
- If you try to follow the instructions above but don't see the option to cancel, it could be that you're checking on the wrong platform. For example, if Klinio doesn't show up among your Apple subscriptions, try to cancel your membership on the Klinio app.
- If you face any issues canceling your subscription, feel free to reach out to our support team via the Submit a request button under this article or via email: hello@klinio.com.